Privacy Policy

Effective Date: 28 August 2025

Retro Chef respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name, email address, and phone number

  • Postal or delivery address

  • Payment and billing details (if making a purchase)

  • Any other information you voluntarily provide through:

    • Online contact forms on our website

    • Direct enquiries in-store

    • Phone or email communications

We do not collect sensitive information unless it is necessary and you consent to its collection.

2. How We Use Your Information

We collect and use personal information for purposes such as:

  • Responding to your enquiries and providing customer support

  • Processing orders, payments, and deliveries

  • Sending you information about our products or promotions

  • Improving our products, services, and website experience

  • Meeting any legal and regulatory obligations

3. How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is secure, whether held electronically or in hard copy.

However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Disclosure of Your Information

We will not sell, rent, or trade your personal information. We may disclose information to:

  • Third-party service providers (e.g., payment processors, delivery companies, IT support)

  • Legal or regulatory authorities where required by law

All third parties are required to handle your information in accordance with privacy laws.

5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make such a request, please contact us using the details below.

6. Direct Marketing

We may send you marketing communications about our products and services if you have provided consent. You can opt out of receiving these at any time by following the unsubscribe instructions or contacting us directly.

7. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance your browsing experience and collect non-identifiable information such as website usage data. You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us:

Email: sales@retrochef.com.au
Phone: 0755752836